City Hospital (“City Hospital,” “we,” “us,” or “our”), the operator of the website located at https://cityhospital.com.pk/ (the “Website”), is committed to protecting the privacy of every visitor, patient, and user who interacts with our Website. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website or use any of our online services, including the “Send a Message” contact form.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms described here, please discontinue use of the Website immediately.

1. Information We Collect

1.1 Information You Provide Directly

When you use our “Send a Message” contact form, we collect:

• Full Name
• Email Address
• Contact Number (optional)
• Subject of your message
• Message content

This information is submitted voluntarily by you for the purpose of general inquiries, appointment requests, feedback, or complaints. We do not currently collect medical history, diagnostic details, or clinical information through this form.

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring website
• General geographic location derived from IP address
• Log files and technical diagnostic data

We do not knowingly collect sensitive medical records, diagnostic reports, or treatment history through the Website. Any clinical or medical information you share with our staff in person or during treatment is handled separately under our internal hospital medical records procedures, not through this public Website.

2. Cookies

Our Website may use cookies and similar tracking technologies to improve user experience, remember preferences, and understand how visitors use the Website.

• Essential Cookies: Required for basic Website functionality.
• Performance/Analytics Cookies: Help us understand visitor behavior and improve content.
• Functionality Cookies: Remember choices you make on the Website.

You may disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the Website, including the contact form.

3. Analytics

We may use third-party analytics tools (such as Google Analytics or similar services) to collect aggregated, non-identifiable statistical data about Website usage. This helps us improve our content and services. These analytics providers may use their own cookies and tracking technologies, governed by their respective privacy policies, over which City Hospital has no direct control.

4. Contact Forms

The “Send a Message” form on our Contact Us page collects your Full Name, Email, Contact Number (optional), Subject, and Message. This information is used solely to respond to your inquiry, complaint, or request. Submissions are received via email/admin dashboard and are not monitored on a real-time, 24/7 basis.

This contact form must never be used to report a medical emergency. See Section 12 below.

5. Appointment Requests

If appointment requests are submitted through the Website (via the contact/message form or any future dedicated appointment form), submission does not guarantee that an appointment will be confirmed, scheduled, or available at the requested time. All requests are subject to review, doctor availability, and confirmation by our administrative staff through a follow-up call or email. Information submitted is used solely for scheduling and administrative purposes and shared internally only with relevant hospital staff on a need-to-know basis.

6. Data Retention

We retain personal information collected through the Website only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law or legitimate administrative purposes. Once information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and City Hospital cannot guarantee absolute security of any information transmitted through the Website. Any transmission is done at your own risk.

8. Third-Party Service Providers

We may share limited information with trusted third-party service providers who assist us in operating the Website, such as our hosting provider, website developer (SE Software Technologies), form-processing plugin providers (e.g., WPForms), and analytics platforms. These third parties are only permitted to use your information to perform their services and are expected to maintain appropriate confidentiality and security standards. City Hospital is not responsible for the independent privacy practices of these third parties beyond our contractual arrangements with them.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

9. Children’s Privacy

This Website is not intended for direct use by children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information directly from minors through the Website. If a parent or guardian believes their child has submitted personal information without consent, please contact us so we can take appropriate action.

10. User Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where legally permissible
• Withdraw consent for optional data processing

To exercise any of these rights, contact us using the details in Section 11. We reserve the right to verify your identity before processing any such request.

11. How to Contact Us Regarding Privacy

City Hospital
Website: https://cityhospital.com.pk/
Email: info@cityhospital.com.pk
Phone: +92-61-6510 367
Address: La Salle Rd, Peer Khurshid Colony, Multan, Pakistan

12. Medical Emergency Notice

This Website’s contact form is not monitored in real time and must never be used to report or seek help for a medical emergency. If you or someone else is experiencing a medical emergency, immediately call +92-61-6510 367 (24/7 Emergency) or go to the nearest emergency department. City Hospital assumes no responsibility for delays or harm resulting from reliance on the Website for emergency communication.

13. Changes to This Privacy Policy

City Hospital reserves the right to modify, update, or revise this Privacy Policy at any time, without prior notice. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.